Customer Service Staff (APP Support) - VIFX Sudirman, Jakarta

Join VIFX as a Customer Service Staff (APP Support) in our Sudirman, Jakarta office! We are seeking a dedicated and customer-focused professional to provide exceptional support to our clients through our mobile application. This is a fantastic opportunity to grow your career in a dynamic and innovative environment.

At VIFX, we are committed to delivering top-notch customer service and ensuring our clients have a seamless experience with our mobile application. As a Customer Service Staff (APP Support), you will be the first point of contact for our clients, addressing their queries, concerns, and issues promptly and professionally.

In this role, you will use tools like Zendesk, Intercom, and other customer service software to manage and resolve customer inquiries efficiently. You will also be responsible for monitoring customer feedback and implementing improvements to enhance our services.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through our mobile application, addressing client queries and concerns promptly and professionally.
• Use customer service software like Zendesk, Intercom, and others to manage and resolve customer inquiries efficiently.
• Monitor customer feedback and implement improvements to enhance our services.
• Collaborate with the development team to identify and report any issues related to the mobile application.
• Ensure a positive customer experience by maintaining a high level of responsiveness and professionalism.
• Stay updated with the latest trends and best practices in customer service to continuously improve our support processes.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures to maintain a high standard of service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a tech or mobile application support role.
• Proficient in using customer service software such as Zendesk, Intercom, or similar tools.
• Excellent communication and interpersonal skills to build strong relationships with clients.
• Strong problem-solving skills to handle customer issues effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with mobile application development and troubleshooting is a plus.
• Fluency in both written and spoken English and Indonesian is required.

🛠️ Keahlian

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